How we work
Baseline first. Build second. Measure always.
Nine steps, five phases, one rule: nothing is built until the business case is agreed. This is what each phase asks of you and what it hands back.
Discovery and process assessment. We measure what the process costs today: people, hours, volumes, processing time, error rates.
You give us
- Time with the people who run the process
- Existing volume, time and error data, or two weeks to record it
- Read access to the systems the process touches
You get
- Baseline report: cost, volumes, processing time, error rates
- Candidate automations, assessed for feasibility
Opportunities ranked by impact, feasibility, complexity, risk and return. Implementation cost, future operating cost, annual benefit, payback.
You give us
- Your loaded cost rates and working assumptions
- Agreement on what counts as a saving
You get
- Opportunities ranked by impact, feasibility, complexity, risk and expected return
- ROI proposal: implementation cost, future operating cost, annual benefit, ROI, payback
- A fixed price or milestone plan for the build
Design, develop, test and deploy into the systems you already run. Fixed price or milestones, agreed before we start.
You give us
- Access to the systems, test data and a named owner on your side
- A weekly 30-minute review
You get
- Working automation, tested in your environment and deployed
- Documentation and handover for the people who run it
Actual performance compared with the original baseline. Reported to you, in the same units.
You give us
- The same data you gave us for the baseline, four to twelve weeks after go-live
You get
- Measured result against the baseline, in the same units
- Adjustments where the result falls short of the case
Keep improving the solution and surface the next opportunities. This is where a project becomes a partnership.
You give us
- A monthly conversation with the process owner
You get
- Improvements to the live automation
- The next three opportunities, each with an indicative business case
Note Durations are typical for one process of moderate complexity. Phases 1 and 2 are the assessment; nothing is built until you have agreed the case.
The nine steps behind the five phases
- Discovery: understand the organisation, its processes, pain points and objectives
- Process assessment: identify the processes that could realistically benefit
- Baseline measurement: employee time, volumes, processing time, error rates and other costs
- Opportunity prioritisation: impact, feasibility, complexity, risk and expected return
- Business case: quantify expected savings and other measurable benefits
- ROI proposal: implementation cost, future operating cost, annual benefit, ROI, payback
- Build and implementation: design, develop, test and deploy
- Measurement: actual performance against the original baseline
- Optimisation: keep improving, and identify the next opportunities
Commercial models
- Initial discovery, then a paid opportunity assessment for larger or more complex organisations
- Fixed-price or milestone-based implementation once the business case is agreed
- Performance-linked terms where outcomes can be measured reliably, with an agreed baseline and measurement window
- Ongoing maintenance, support and optimisation retainers
- A longer-term automation partnership: we keep identifying, prioritising and delivering opportunities across the organisation
Notes to the business case
How every figure on this site is built. Conservative, transparent, agreed with the client.
- Current process cost is measured, not estimated. People, hours per week, loaded hourly cost and working weeks, with volumes, processing time and error rates recorded over the baseline period. people × hours/week × loaded rate × working weeks
- Cost after automation includes the human effort that remains, plus software, model usage and monitoring. It is never zero.
- Implementation is quoted fixed-price or by milestone once the baseline is complete. No build starts before the business case is agreed.
- Payback is implementation cost divided by monthly benefit. Year-one net benefit is annual benefit less implementation cost. payback = implementation ÷ (annual benefit ÷ 12)
- Assumptions are conservative and agreed with the client. Nothing is presented as a guaranteed saving, and subsequent years are subject to ongoing operating costs.
- Measurement after go-live uses the same units as the baseline and is reported to the client. Where outcomes can be measured reliably, performance-linked commercial terms are available.
Start with the number
How much are you spending by not fixing it?
A 30-minute discovery call, then a two-week baseline. You decide with the numbers in front of you.